Returns & Exchanges

We want you to love your creative projects, which is why we offer a 30-day return window for all unused and unopened needlework kits. If your materials are not exactly what you expected, we are here to help you find the perfect replacement or issue a full refund.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Kit

Ensure the kit is in its original packaging with all threads, needles, and patterns intact; items that have been started or partially stitched cannot be accepted.

3

Ship the Package

Affix the provided shipping label to your box and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

4

Receive Your Refund

Once our workshop inspects the returned materials, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing